Privacy Policy

Online video consultations · Last updated 3 October 2026

This policy explains how Noble Hospital online consultations, provided by DERMACIA (PRIVATE) LIMITED (“we”, “us”), collect and use your information when you book at noblehospital.pk/book and consult with our doctors online.

1. Information we collect

• Booking details: your name, WhatsApp number, age, gender, appointment date and time, and the reason for your visit.
• Payment details: the payment method, transaction ID and the payment screenshot you upload. We do not see or store your full card number or wallet PIN; card payments are handled by our payment provider.
• Consultation records: the doctor’s notes and voice dictation after your consultation, and your prescription.
• Messages: WhatsApp messages you send to our consultation number.

2. How we use it

• to confirm your booking, verify your payment and send you appointment messages and your video link on WhatsApp;
• to provide your consultation and prepare and send your prescription;
• to keep medical and payment records, handle refunds and answer your questions;
• to meet our legal and regulatory obligations.

We do not use your information for advertising and we do not sell it.

3. Video consultations

Consultations take place by secure video link. Calls are not recorded. After the call, the doctor records a short voice note with the prescription details; this is used only to prepare your prescription.

4. Services we use

We use trusted service providers to run the consultation service. They process your information only on our behalf:

Some of these providers store data outside Pakistan. Every prescription is checked and approved by the doctor before it is sent to you.

5. How long we keep it

We keep consultation and prescription records for as long as needed for your medical care and to meet legal and regulatory requirements. Booking and payment records are kept for accounting and tax purposes. Information we no longer need is deleted.

6. Your choices and rights

You can ask us to show you the information we hold about you, correct it, or delete it where we are not required to keep it. To make a request, message us on WhatsApp at 0331 4969992.

7. Security

Access to patient records is limited to our doctors and authorised staff, and our systems are protected with access controls and encrypted connections.

8. Changes

We may update this policy. The latest version is always on this page.

9. Contact us

WhatsApp: 0331 4969992
Phone: 0317 5505386
DERMACIA (PRIVATE) LIMITED, Abbottabad, Khyber Pakhtunkhwa, Pakistan.