Refund & Cancellation Policy

Online video consultations · Last updated 3 October 2026

This policy applies to online video consultations booked at noblehospital.pk/book. Noble Hospital online consultations are provided by DERMACIA (PRIVATE) LIMITED (“we”, “us”).

1. Consultation fee

The consultation fee is shown on the booking page before you pay (currently Rs 600). Your appointment is confirmed only after we receive and verify your payment. We then send your confirmation and video link on WhatsApp.

2. If you need to cancel or change your appointment

• Reschedule: message us on WhatsApp at 0331 4969992 any time before your appointment and we will move it to another available slot free of charge.
• Cancel for a refund: if you cancel at least 2 hours before your appointment time, you will receive a full refund.
• Cancellations made less than 2 hours before the appointment can be rescheduled once, free of charge, but are not refunded.

3. If you miss your appointment

If you do not join the video call at your appointment time after we have called you, the appointment is marked as missed. We will offer you one free new appointment. Missed appointments are not refunded.

4. If we cannot provide your consultation

You will receive a full refund, or a free new appointment if you prefer, when:

• the doctor is unavailable or we cancel your appointment;
• your payment was received but your booking could not be confirmed (for example, the slot was no longer available);
• the consultation could not take place or could not be completed because of a technical problem on our side.

5. When a refund is not available

• after the consultation has been completed and the doctor has issued advice or a prescription;
• for missed appointments, or cancellations made less than 2 hours before the appointment (see sections 2 and 3);
• for medicines or other products, which are not part of the consultation fee.

If you are unhappy with your consultation, please contact us. We will review every complaint individually.

6. How refunds are paid

• Refunds are made to the same method you used to pay (for example JazzCash, Easypaisa, bank account or card).
• We aim to process approved refunds within 3 working days. Card refunds may take a further 7–14 working days to appear, depending on your bank.
• We will confirm on WhatsApp when your refund has been sent.

7. How to contact us

WhatsApp: 0331 4969992
Phone: 0317 5505386
DERMACIA (PRIVATE) LIMITED, Abbottabad, Khyber Pakhtunkhwa, Pakistan.