Service & Delivery Policy
Online video consultations · Last updated 3 October 2026
Our online consultations are a digital service. Nothing is shipped: everything is delivered online, through a video link and WhatsApp. This page explains how and when you receive each part of the service.
1. How the service is delivered
| Step | What you receive | When |
|---|---|---|
| Booking | Booking request with a reference number on screen | Immediately |
| Payment confirmed | WhatsApp confirmation with your appointment time and personal video link | Usually within minutes during working hours (Mon–Sat, 9 AM – 6 PM) |
| Your turn | WhatsApp message (and sometimes a phone call) telling you the doctor is ready | At or shortly after your appointment time |
| Consultation | Private video consultation with the doctor in your browser or phone (no app needed) | At your appointment |
| Prescription | Prescription PDF on WhatsApp, checked and approved by the doctor | Usually within a few hours of the consultation, on the same day |
2. What you need
- A smartphone or computer with a camera, microphone and internet connection.
- WhatsApp on the number you used to book.
3. Medicines
The consultation fee covers the consultation and prescription only. Medicines are not included and are not shipped as part of this service. You can buy them from any pharmacy using your prescription.
4. If something does not arrive
If you have not received your confirmation, video link or prescription within the times above, message us on WhatsApp at 0331 4969992 with your booking reference and we will resend it. If we cannot deliver the service, our Refund & Cancellation Policy applies.
5. Service area
Online consultations are available to patients in Pakistan.
6. Contact us
WhatsApp: 0331 4969992 · Phone: +92 310 9323147 · Email: info@noblehospital.pk
+92 310 9323147·info@noblehospital.pk·WhatsApp 0331 4969992
Online consultations are provided by DERMACIA (PRIVATE) LIMITED, Abbottabad, Khyber Pakhtunkhwa.
Book a consultation·Online services·Terms·Service policy·Refund policy·Privacy policy