Terms & Conditions

Online video consultations · Last updated 3 October 2026

These terms apply when you book or attend an online consultation through noblehospital.pk. Noble Hospital online consultations are provided by DERMACIA (PRIVATE) LIMITED (“we”, “us”). By booking, you agree to these terms.

1. The service

We provide online video consultations with qualified doctors. After the consultation the doctor may give advice and, where appropriate, issue a prescription, which we send to you on WhatsApp as a PDF.

2. Not for emergencies

3. Limits of online consultations

• The doctor can only assess what can be seen and discussed by video. If an in-person examination or tests are needed, the doctor will tell you and you should arrange a visit to the hospital or a laboratory.
• The doctor decides whether a prescription is appropriate. A consultation does not guarantee a prescription or a particular medicine.

4. Your responsibilities

• Give accurate information about yourself, your symptoms, your medical history and any medicines you take or allergies you have.
• Use your own, working WhatsApp number. Appointment messages, the video link and your prescription are sent to it.
• Join the call on time from a quiet, private place with a stable internet connection. Good lighting helps the doctor see skin problems clearly.
• Patients under 18 must attend with a parent or guardian.
• Follow the doctor’s advice and the instructions on your prescription, and seek in-person care if your condition gets worse.

5. Booking and payment

• Fees are shown on the booking page before you pay. Your appointment is confirmed only after your payment has been received and verified.
• Your appointment time is an estimate. If the doctor is running late you may be called a little after your booked time; we will message you on WhatsApp.
• Cancellations, missed appointments and refunds are covered by our Refund & Cancellation Policy.

6. Prescriptions

Prescriptions are prepared from the doctor’s notes and checked and approved by the doctor before they are sent. Use a prescription only for the person it was issued to. If anything in your prescription is unclear, message us on WhatsApp before taking the medicine.

7. Conduct

Please be respectful to our doctors and staff. We may end a consultation or refuse a booking if a patient is abusive, or if the information given is false.

8. Recording

We do not record consultations. Please do not record the doctor without their permission.

9. Privacy

How we use your information is explained in our Privacy Policy.

10. Liability

We provide the service with reasonable care and skill. We are not responsible for problems caused by inaccurate information given to us, by not following medical advice, or by internet or device problems outside our control. Nothing in these terms limits any rights you have under the law.

11. Changes and governing law

We may update these terms; the latest version is always on this page. These terms are governed by the laws of Pakistan.

12. Contact us

WhatsApp: 0331 4969992 · Phone: +92 310 9323147 · Email: info@noblehospital.pk